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Dropped covers

Reported via mobile in the Third Party Defect - Utility category by Gloria Sayers at 14:51, Fri 12 September 2025

Sent to Aberdeenshire Council less than a minute later. Council ref: 925028.

Photo of this report zoom
Photo of this report zoom

Uneven and sunken in covers, potential trip hazard to pedestrians, especially elderly and those with visual impairment. I am very concerned that this will result in serious harm before long.

Location just outside No 34 and No 36 Green Road. AB54 8BE

Updates

  • We’ve had a look at the issue and have now passed your enquiry to our local Roads Team for assessment. They’ll determine what action is needed and we’ll update you once that assessment has taken place.

    Thanks again for taking the time to get in touch with us.

    In the meantime, you can find out more information on a range of topics on our website at www.aberdeenshire.gov.uk/roads-and-travel/roads.

    Posted by Aberdeenshire Council at 14:51, Fri 12 September 2025

  • Category changed from ‘Other’ to ‘Manhole Cover’

    Posted by Aberdeenshire Council at 15:16, Fri 12 September 2025

  • Thank you for your report. We’ve arranged for an inspection to take place so we can confirm who is responsible for the issue you’ve raised.

    This may involve checking whether the defect relates to the public road network or to infrastructure maintained by a utility company or other private party.

    We’ll update you once the inspection is complete and we know how the matter will be progressed.

    State changed to: Action scheduled

    Posted by Aberdeenshire Council at 06:54, Mon 15 September 2025

  • We’ve now completed our inspection and can confirm that the issue you reported relates to infrastructure owned/maintained by Scottish Water.

    We'll refer the matter to them for investigation and repair but for any further information or updates, you may wish to contact the utility company directly by calling their customer helpline on 0800 0778 778 or through their website at www.scottishwater.co.uk/Help-and-Resources/Contact-Us/Contacting-Us.

    Please note that utility covers, access points and associated equipment remain the responsibility of the provider, and the Roads Authority does not carry out repairs to these assets. We do however maintain the road/footway surface that surrounds them.

    State changed to: not the council's responsibility

    Posted by Aberdeenshire Council at 16:08, Monday 16 February 2026

  • Category changed from ‘Manhole Cover’ to ‘Third Party Defect - Utility’

    Posted by Aberdeenshire Council at 07:28, Wednesday 8 July 2026

This report is now closed to updates from the public. You can make a new report in the same location.